Frequently Asked Questions

  • What are the benefits of a Bulk Gift Card Account?
    • Individuals: A Bulk Gift Card account provides the ability to purchase over $1,000 in gift cards within one online or in-store transaction.
    • Businesses: A Bulk Gift Card account provides the ability to purchase over $1,000 in gift cards within one transaction, the ability to pay with a WIRE transfer, and the ability add authorized users to the account with their own login credentials.
  • Who can apply for a Walmart Bulk Gift Card Account?
    • Individuals: with a valid government-issued ID and valid Social Security number can apply for an Individual Account. You will need to complete an application with basic information about yourself (e.g. name, DOB, Social Security number, contact information, etc.), agree to our Gift Card Terms & Conditions (https://Walmart.com/giftcardterms), as well as acknowledge you’ve read and understood our Fraud brochure (http://walmart.com/fraud). My Profile, under My Account
    • Businesses: with a valid Taxpayer Identification Number or Employer Identification Number can apply for a Bulk Gift Card Account. You will need to complete an application with basic information about your business (e.g. business license number, tax ID number, contact information, etc.) and agree to our Gift Card Terms & Conditions https://Walmart.com/giftcardterms.
  • How do I apply for a Bulk Gift Card Account?
    1. Visit www.walmart.com/bulkgiftcards and click sign up now
    2. Select account type: Individual or Business
    3. Complete the required fields
    4. Accept Gift Cards Terms & Conditions
    5. Acknowledge that you have read and understood our Fraud brochure
    6. Submit application
  • Why does the account require a vetting process?
    • The U.S. Bank Secrecy Act, designed to prevent the funding of terrorism and money laundering activities, requires Walmart to verify the identities of customers purchasing large amount of prepaid access products (i.e., gift cards). This also helps protect our customers from gift card fraud, which has substantially increased over recent years. Your information will be vetted by a specialist to determine eligibility.
  • What happens after my application is submitted?
    • Once your application is submitted, a Corporate Sales Specialist will review your information and reply within three business days. We reserve the right to accept or reject applications at our sole discretion.
  • Will my credit be impacted by the Bulk Application Process?
    • No, we do not inquire data from nor report data to credit bureaus..
  • Why was my account declined?
    • To ensure the integrity of our vetting process we cannot provide the exact reason for a declined application.
  • Who do I contact regarding Bulk Account related questions?
    • The Bulk Gift Card team is available Monday – Friday from 7 AM – 7 PM CST
      • (closed Thanksgiving and Christmas Day)
      • By phone 888-516-2614, Option 2, Option 3
      • (listen to prompts as they may change)
      • You can also email us directly at shoppingcards@wal-mart.com
  • How do I reset/change my password?
    • Change your password in My Profile, under My Account.
    • If you have forgotten your password click the “Forgot My Password”, enter your email address and an email will be sent with a link to reset your password.
  • How do I find my purchasing limit?
    • Your gift card purchasing limit can be found under Account Profile.
  • How do I update my information (address, phone number, ID expiration date, etc.)
    • Individuals: update your information in My Profile, under My Account. As part of Walmart’s ongoing efforts to prevent financial services-related fraud and money laundering, changes will not be made until the information submitted is verified.
    • Businesses: Please send an email to shoppingcards@wal-mart.com with the requested changes on company letterhead. Once the information is verified, a specialist will make the requested changes to the account.
  • Why do I not see the option to purchase eGift cards on my account?
  • How do I order plastic gift cards?
    • Select Plastic Gift Cards
    • Select or enter card design, value, and quantity.
    • Click “Add to Cart”
      • If you would like additional cards repeat above step
    • Choose delivery address* and payment options.
    • Click Place Order

    * Individuals may only ship cards to the verified billing address on file

  • How do I place an eGift card order (only available for corporate bulk accounts)?
    • Please download the PDF with ordering instructions.
  • What Payment methods are accepted?
    • Individual Bulk Gift Card account holders may pay with credit card online and in-store
    • CorporateBulk Gift Card accounts may pay with credit cards in-store and have the following payment options online:
      • Wire
      • Credit Card
  • My company placed a Bulk Gift Card order where do I send payment?
    • Check: Payable to Walmart Stores
      • Via USPS:
        • Bank of America
        • Walmart Stores
        • P.O. Box 50, Lockbox: 4832
        • St. Louis, MO, 63150-4832
      • Via FedEx:
        • Bank of America
        • Walmart Stores Lockbox: 4832
        • 800 Market Street, 4th Floor
        • St. Louis, MO, 63101
    • Wire Transfer
      • Receiving Bank Information:
        • Bank Name: Wells Fargo Bank, N.A.
        • Bank Address 400 Montgomery Street, San Francisco, CA 94104
        • Account Name: WMT Corporate Accounting
        • ABA Number: 121000248
        • Account Number: 2000016949920
      • Please Include:
        • Company Name
        • Phone Number
        • Order Number
        • Invoice Date
      • A note indicating this is for a gift card order
      • Wire Transfers initiated before 6:00 PM CST are received and processed the following business day.
      • Wire Transfers initiated after 6:00 PM CST will be received and processed within two business days.
  • If I pay for an order with a wire transfer and my order is cancelled, how will the funds be returned?
    • The received payment can be applied to future orders or a check can be issued to the account holder. Please contact a specialist at shoppingcards@wal-mart.com for further assistance. In-Store
  • Can I purchase Bulk Gift Cards in-store?
    • Yes, but first you will need a Bulk Gift Card account. Please visit www.walmart.com/bulkgiftcards, click Apply Now and complete the application. A specialist will review your request and respond within three business days.
  • Where do I go in-store to purchase bulk gift cards?
    • Please visit the Customer Service Desk or Money Center for your bulk gift card purchasing needs.
  • What information do I need to make an in-store bulk purchase?
    • You will need the phone number and government-issued photo ID used to register the account. If the phone number and ID do not match, you will not be able to complete the in-store purchase.
  • I have a Bulk Account, why was I not able to complete my in-store purchase?
    • Validate that the phone number and photo ID presented in-store match the information in your account profile. If that information matches you may have reached your purchase limit. Your limit can be found under Account Profile. The purchasing is a daily cumulative limit for both in-store and online orders..
  • What cards are available to purchase in-store
    • The Customer Service Desk and Money Center will have a basic Walmart-branded gift card design available in packages of five. Or if you would like one of our seasonal designs, located on our Gift Card Cube, please bring your selection of cards to the Customer Service Desk or Money Center with you for checkout.
  • Are there limits to the amount of gift cards I can purchase in-store?
    • Yes, you will only be able to purchase up to 50 cards and up to your pre-approved gift card limit. If you would like to purchase more than 50 cards you may do so online.
  • Why can’t I make high-dollar or bulk gift card purchases in-store?
    • Due to increased victim assisted fraud in the past few years, Walmart has updated our Gift Card Purchasing Policy to help protect our customers from loss.
  • Where is my order?
    • All our gift card orders are shipped via trackable service. You will find the tracking information in the Items Ordered section of the Order Details screen.
  • Why is signature required on my FedEx Shipment?
    • As an extra layer of security for our customers, we are requiring signature delivery for all orders over $1,000.
  • How long does it take to receive my order?
    • Once payment is received and confirmed, it can take up to 48 hours for the order to be fulfilled. You will receive a confirmation email once the order has been fulfilled. Transit times are as follows:
      • Standard Ground: 3-5 days after fulfillment
      • Expediated 2 Day: 2 days after fulfillment
      • Standard Overnight: Day after fulfillment
  • What are the shipping charges?
    • Walmart offers free standard ground shipping. You may select expedited shipping for a small fee upon checkout, prices are subjected destination location.
  • Where does Walmart ship to?
    • Walmart is excited to offer shipping to all 50 states and Puerto Rico.
  • Do I need to activate the plastic Gift Cards I received from my online order?
    • Activate cards on your Walmart.com Bulk Gift Card Account. Attempts to use or check a balance on a card prior to activation will result in the card being locked. Order specific activation details will be provided on your packing slip.
  • How do I activate the plastic Gift Cards I received?
    • Log into account.
    • Click on Recent Orders.
    • Locate the Manage Cards dropdown at the top right above their order report and click Activate.
    • Select the radio button next to the order(s) that need to be activated.
    • Click Submit.
    • The plastic gift cards will be activated within 6 hours.
  • What is an ATF Restricted card?
    • ATF Restricted cards cannot be used to purchase alcohol, tobacco, firearms or lottery related items. This card can be used in Walmart and Sam’s Club stores, on Walmart.com and at Walmart gas stations.
  • What is a Turkey Restricted card?
    • Turkey Restricted cards can only be to purchase fresh/frozen turkey, bone-in/boneless ham, and fresh produce in Walmart stores.
  • How can I check my gift card balance?
    • Restricted Cards Call 1-888-537-5503
    • All Cards visit walmart.com/giftcards or call 1-888-537-5503 option 1
  • Can I use Walmart gift cards to purchase gas?
    • Walmart gift cards (excluding product-restricted cards) can be redeemed for fuel purchases at any Walmart/Sam’s Club gas station, along with participating Murphy’s USA stations. Some restrictions apply (see murphyusa.com for further information).
  • Contact Us
    • The Bulk Gift Card Team is available Monday – Friday from 7 AM – 7 PM CST
      • (closed Thanksgiving and Christmas Day)
      • By phone 888-516-2614, Option 2, Option 3
      • (listen to prompts as they may change)
      • You can also email us directly at shoppingcards@wal-mart.com